OUR POLICIES
CUSTOMER CARE
Here at Movement Park, our priority is to ensure that all of our participants, staff and volunteers are safe, and have fun. From First Aid aiders, to PVG's, Child Welfare Officers, Training Days and Policies and Procedures, we ensure that our team are well prepared for every eventuality. If you have any questions, or would like to know more, please contact us!
PRIVACY & SAFETY
Movement Park is committed to protecting your personal information.
Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.
We may need to make changes to our Privacy Policy; so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed; we will contact you to let you know.
PAYMENT METHODS
Membership via online system and Direct Debit via Credit / Debit Cards​. All bookings must be made online, and if applicable are to be paid via Credit / Debit Cards​. Offline Cash Payments accepted at Movement Park for merchandise only​.
DIGITAL PHOTO AND VIDEO
Movement Park asks all parents to opt in or out of the online sharing of their child's image during Movement Park sessions when they first sign up.
We also have the following policy for parents/guardians.
Parents/guardians are welcome to take videos and digital images of their own children during Movement Park sessions for their own personal use.
We ask you to respect everyone’s privacy and in some cases the child’s protection and safeguarding when posting any videos or digital images online.
Please avoid sharing videos and digital images publicly without parental consent.
CANCELLATION POLICY
At Movement Park, we aim to provide flexibility while ensuring our operations run smoothly. Please review our cancellation policy below, which applies to memberships, class tickets, holiday camps, birthday parties and events.
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Memberships
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Cancellation Deadline: Memberships must be cancelled at least 2 working days before the renewal date. If notice is not provided within this timeframe, your membership will automatically renew for another month.
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Incorrect Memberships or Change of Heart: We do not offer refunds for incorrectly selected membership types or if you change your mind or forget to cancel in time. Your membership will roll over to the following month before it expires.
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Cancellation Timings: Cancellation does not take immediate effect. You will not be refunded pro-rata. Your membership will continue until the renewal date, where it will cancel completely and no further money will be taken.
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Transfers to New Memberships: You may transfer your current membership to a different type of membership at the end of your membership term. To do so, please give us at least 5 working days' notice prior to the renewal date.
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Restarting memberships: If you cancel your membership, you will be subject to a £15 set-up fee if you restart it within 12 months of cancelling.
Class Tickets
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Cancellations by You: We do not offer refunds for missed or cancelled classes. However, if you inform us at least 4 hours before the scheduled class, we will transfer your booking to another class of equal value, subject to availability.
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Cancellations by Movement Park: If we cancel a class, we will contact you directly and transfer your ticket to another available session.
Holiday Camps
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Cancellations by You: Holiday camp tickets are non-refundable. However, you may transfer your booking to another day, subject to availability.
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Cancellations by Movement Park: If we cancel a holiday camp day, you will receive a full refund.
Birthday Parties
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Cancellations by You: Birthday parties are non-refundable and not transferable.
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Cancellations by Movement Park: If we cancel a birthday party, you will receive a full refund.
Events
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Cancellations by You: Event tickets are non-refundable and not transferable.
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Cancellations by Movement Park: If we cancel an event, we will contact you directly and transfer your ticket to another available session.
CHILD PROTECTION
Child protection at Movement Park is essential to create a safe and nurturing environment where children can explore, play, and develop physical skills. Ensuring their safety from potential harm, including accidents, bullying, or abuse, fosters trust among parents and encourages community participation.
A robust child protection policy helps in identifying and mitigating risks, promoting responsible supervision, and educating staff and volunteers about safeguarding practices. By prioritising child protection, Movement Park not only enhances the well-being and confidence of young participants but also sets a standard for inclusive, secure recreational spaces that support healthy childhood development and community engagement.
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Our child protection officer is Kirsty Mitchell. She can be contacted at kirsty.mitchell@movementpark.org.uk
