我们的政策

客户服务

在运动公园，我们的首要任务是确保我们所有的参与者、工作人员和义工很安全，玩得开心。从急救员到 PVG、儿童福利官员、培训日以及政策和程序，我们确保我们的团队为每一种可能发生的情况做好充分准备。

如果您有任何疑问，或想了解更多，请联系我们！

隐私与安全

运动公园致力于保护您的个人信息。

我们的隐私政策包含有关我们收集哪些个人详细信息的重要信息；我们如何处理这些信息；我们可以与谁分享以及为什么；以及您对您提供给我们的个人信息的选择和权利。

我们可能需要更改我们的隐私政策；所以请不时查看我们的网站以获取更新。如果发生重要变化，例如处理您的个人数据的位置发生变化；我们将与您联系以告知您。

支付方式

通过在线系统成为会员并通过信用卡/借记卡直接付款

所有预订必须在线进行，如果适用，则通过信用卡/借记卡支付

运动公园接受离线现金支付 for 商品 only

请注意，未参加的会议不予退款

DIGITAL PHOTO AND VIDEO

Movement Park asks all parents to opt in or out of the online sharing of their child's image during Movement Park sessions when they first sign up.

We also have the following policy for parents/guardians.

Parents/guardians are welcome to take videos and digital images of their own children during Movement Park sessions for their own personal use.

We ask you to respect everyone’s privacy and in some cases the child’s protection and safeguarding when posting any videos or digital images online.

Please avoid sharing videos and digital images publicly without parental consent.

CANCELLATION POLICY

At Movement Park, we aim to provide flexibility while ensuring our operations run smoothly. Please review our cancellation policy below, which applies to memberships, class tickets, holiday camps, birthday parties and events.

Memberships

Cancellation Deadline: Memberships must be cancelled at least 2 working days before the renewal date. If notice is not provided within this timeframe, your membership will automatically renew for another month.
Incorrect Memberships or Change of Heart: We do not offer refunds for incorrectly selected membership types or if you change your mind or forget to cancel in time. Your membership will roll over to the following month before it expires.
Cancellation Timings: Cancellation does not take immediate effect. You will not be refunded pro-rata. Your membership will continue until the renewal date, where it will cancel completely and no further money will be taken.
Transfers to New Memberships: You may transfer your current membership to a different type of membership at the end of your membership term. To do so, please give us at least 5 working days' notice prior to the renewal date.

Class Tickets

Cancellations by You: We do not offer refunds for missed or cancelled classes. However, if you inform us at least 4 hours before the scheduled class, we will transfer your booking to another class of equal value, subject to availability.
Cancellations by Movement Park: If we cancel a class, we will contact you directly and transfer your ticket to another available session.

Holiday Camps

Cancellations by You: Holiday camp tickets are non-refundable. However, you may transfer your booking to another day, subject to availability.
Cancellations by Movement Park: If we cancel a holiday camp day, you will receive a full refund.

Birthday Parties

Cancellations by You: Birthday parties are non-refundable and not transferable.
Cancellations by Movement Park: If we cancel a birthday party, you will receive a full refund.

Events

Cancellations by You: Event tickets are non-refundable and not transferable.
Cancellations by Movement Park: If we cancel an event, we will contact you directly and transfer your ticket to another available session.

Payment Methods